Refund Policy

At Bangladesh Business Excellence, we are committed to delivering high-quality skill development training and consultancy services. We value your trust and strive to ensure your satisfaction. This Refund Policy outlines the conditions under which refunds are issued.

1. Course and Training Fees

All course fees must be paid in full before the start of the program unless otherwise agreed in writing.
Fees are non-refundable once the course has started or the student has been granted access to course materials.
If a participant cancels enrollment at least 7 days before the course start date, a partial refund (up to 70%) may be issued after deducting administrative costs.

2. Course Cancellation by Bangladesh Business Excellence

If Bangladesh Business Excellence cancels or reschedules a course, participants will be offered:
- A full refund, or
- An option to transfer to another course or future session of equal value.
Refunds will be processed within 10 working days of cancellation confirmation.

3. Consultancy Services

Consultancy fees are non-refundable once a project or consultation has begun.
If the client cancels before the start date, a refund may be issued after deducting any preparatory costs or administrative expenses.

4. Payment Methods for Refunds

Refunds will be issued using the same payment method used during purchase (bank transfer, mobile banking, or online payment).
Transaction fees or bank charges (if any) may be deducted from the refunded amount.

5. Digital Products and Materials

Any digital course materials, e-books, or downloadable content are non-refundable once accessed or downloaded.

6. Refund Request Procedure

To request a refund, please contact us in writing at [your email address] with:

Your full name
Course or service name
Payment receipt or transaction ID
Reason for refund request

We will review your request and notify you of the decision within 5–10 business days.

7. Exceptions

Refunds are not applicable for:
- Failure to attend classes or sessions
- Technical issues caused by the user’s device or internet connection
- Dissatisfaction due to personal expectations beyond the stated course objectives